TERMS OF USE
I. GENERAL PROVISIONS
1. This document contains General Terms and Conditions, according to which the MERCHANT provides services to its Users/Customers through the Internet store www.brau-meister.com. These terms are binding on all users. By pressing the “ORDER” button, the User/Client agrees, fully accepts and undertakes to comply with these General Terms and Conditions.
2. Identification of the User/Client for the purpose of reproducing his/her statement of acceptance of the General Terms and Conditions as well as of the order placed is carried out through the log files stored on the server of brau-meister.com, storage of the IP address of the User/ The customer, as well as any other information.
3. The products found on the brau-meister.com website do not constitute a legally binding offer, but are rather a demonstrative online catalogue describing the MERCHANT’s product line.
4. After pressing the “ORDER” button, Users agree to purchase the goods in the virtual cart.
5. The MERCHANT reserves the right to refuse delivery of a confirmed order in the event that the goods are not available. If there is no stock of the requested product, within one working week, the MERCHANT shall notify the User/Client of its depletion by sending a message to the e-mail address specified by the Client or to the specified telephone number.
6. The contract language is Bulgarian, and payments will be made in Bulgarian levs including VAT.
7. Only persons over the age of 18 have the right to make purchases and accept deliveries.
II. DELIVERY
8. Immediately after handing over the goods to the courier, the MERCHANT is released from the risk, which is transferred to the User/Customer. MERCHANT is not responsible for delay in case the delay is due to a courier or other supplier.
9. Immediately after delivery, the goods should be carefully inspected by the User/Customer or a person authorized by him. Any damages, breakages and other damages should be reported immediately to the MERCHANT.
If invalid or inaccurate: address, contact person and phone number are specified when submitting the request, the MERCHANT is not bound by any obligation to fulfil the order.
9a. When handing over the goods, the User/Client or a third party signs the accompanying documents. A third party is anyone who is not the holder of the application, but accepts the goods for delivery and is at the address specified by the customer.
In case of refusal to receive the goods, except in the cases described below, the refusal is considered unfounded and the Customer must pay the costs of delivery and return of the goods. In the event that the Customer is not found within the deadline for delivery to the specified address or access and conditions for delivery of the goods are not provided within this deadline, the MERCHANT is released from its obligation to deliver the goods requested for purchase.
9b. When the delivered goods do not visibly correspond to the goods requested for purchase by the Customer and this can be established by a simple inspection, the Customer may request that the delivered goods be replaced with goods corresponding to the purchase request made by him within 24 hours of receipt her
III. PRICES
10. The prices indicated on the site include packaging and transportation to the Customer’s address. The cost of transport is described in DELIVERY AND PAYMENT.
IV. USER/CUSTOMER RIGHTS AND OBLIGATIONS
11. The User/Client has the opportunity to view and order the advertised goods on the online store brau-meister.com
12. The User/Client has the right to be informed about the status of his order.
13. The User/Client bears full responsibility for the protection of his username and password, as well as for all actions performed by him or a third party using his username and password. The User is obliged to immediately notify the MERCHANT of any case of unauthorized access using his username and password, as well as whenever there is a risk of such use.
14. The User/Client is obliged to pay the price of his order according to the method announced in the order.
15. The customer undertakes to indicate an accurate and valid telephone number, delivery address and email address, to pay the price of the goods, to pay the costs of delivery when the same is not free and to ensure access and the possibility of receiving the goods.
V. RIGHTS AND OBLIGATIONS OF THE MERCHANT
16. The MERCHANT does not have the obligation and the objective opportunity to control the way users use the services provided by him.
17. The MERCHANT has the right, but not the obligation, to preserve materials and information located on the brau-meister.com server.
18. The MERCHANT undertakes, after receiving the payment, to transfer to the User/Customer the ownership of the goods requested for purchase by him, to deliver the goods requested for purchase on time, to check the technical condition of each item before it is sent (in case that this is possible without compromising the integrity of the package).
19. The MERCHANT has the right to collect and use information relating to its Users/Customers, regardless of whether they are registered.
20. The information under the previous article can be used by the MERCHANT, except in case of express disagreement of the User, sent to the following e-mail address: order@brau-meister.com. The MERCHANT collects and uses the information to improve the services offered. All purposes for which the MERCHANT will use the information will be in accordance with Bulgarian legislation, applicable international acts and good morals.
21. The MERCHANT is not responsible for failure to fulfill its obligations under this contract in the event of circumstances that the MERCHANT did not foresee and was not obliged to foresee – including, cases of random events, problems in the global Internet network and in the provision of services beyond the MERCHANT’s control
22. The MERCHANT has the right to install cookies on users’ computers. Cookies are text files that are saved by the Internet page on the User’s hard drive and allow the recovery of information about the User by identifying him and allow the tracking of his actions such as: the Internet pages he visits, the hyperlinks he uses, the information , which also uses and records others.
VI. PERSONAL DATA
23. The MERCHANT guarantees its Users/Customers the confidentiality of the information and personal data provided by them. Последните няма да бъдат използвани, предоставяни или довеждани до знанието на трети лица извън случаите и при условията, посочени в настоящите Общи условия. ТЪРГОВЕЦЪТ защитава личните данни на Потребителя/Клиента, станали му известни при попълване на електронната форма за извършване на заявление за покупка, като това задължение отпада в случай, че Клиентът е предоставил неверни данни. При спазване на действащото законодателство и клаузите на настоящите Общи условия, ТЪРГОВЕЦЪТ може да използва личните данни на Клиента единствено и само за целите, предвидени в договора. Всякакви други цели, за които се използват данните, ще бъдат съобразени с българското законодателство, приложимите международни актове, Интернет етиката, правилата на морала и добрите нрави.
23a. The MERCHANT undertakes not to disclose any personal data about the Customer to third parties – state authorities, commercial companies, individuals and others, except in cases where he has received the express written consent of the Customer, the information is requested by state authorities or officials who, according to current legislation are empowered to request and collect such information. The MERCHANT is obliged to provide the information under the law.
23b. The MERCHANT does not store bank card details.
VII. REFUNDS AND COMPLAINTS
24. In the event that the User/Client has objections to the quality and quantity of the goods or wants to return the products within the established legal term. must contact the MERCHANT and express his objection or wish in writing (by email). Within five working days, the MERCHANT undertakes to take the actions described in the following points.
24a. In the case of a wrongly delivered or defective product, the product will be refunded or replaced with an available suitable one, and if such is not available, the amount for the advertised product will be refunded.
24b. In the event that the User/Customer wishes to return the goods within the period established by law, the MERCHANT returns the amount within 5 working days, receiving the goods back. Only the entire package of ordered goods can be requested to be returned, not parts of the order.
VIII. CHANGES
25. The general conditions can be changed at any time by the MERCHANT, who has the right to change the characteristics of the services provided. and these General Terms and Conditions. and based on changes in legislation. The MERCHANT undertakes to notify the User of the changes in the General Terms and Conditions by publishing a notice of the changes in a prominent place on his website and giving him sufficient time to familiarize himself with them. In the specified period, if the User does not state that he rejects the changes, then he is considered bound by them. In the event that the User states within the given period that he does not agree with the changes, the MERCHANT has the right to immediately stop or terminate the provision of his services to the User.
IX. TERMINOLOGY
26. “User/Client” means anyone who has loaded the brau-meister.com website on their computer or mobile device.